Frequently
Asked Questions
Frequently Asked Questions
What is the medical approval process like?
- Complete an online intake form.
- A healthcare provider reviews your information.
- If approved, your kit with instructions and supplies is shipped to your home.
- You’ll have access to both provider and customer support every step of the way.
What’s included in the plan?
- GLP-1 (Semaglutide or Tirzepatide)
- NAD+
- Sermorelin
- Syringes with needles and instructions
- Access to an exclusive men’s community
Pricing starts at:
- NAD+: $83/month
- Sermorelin: $99/month
- Tirzepatide: $166/month
- Semaglutide: $133/month
Each plan has a 3-month minimum. Cancel anytime.
What if I am not approved?
You will receive a full refund.
What is the timeline after medical approval?
Refund Eligibility
If you wish to cancel after your provider completes your health review and writes a prescription, HelloWellness may refund your total payment minus a $50 professional services fee.
Please email info@hellowellness.health within 24 hours of your completed provider review. Requests submitted after this timeframe may not be eligible for a refund.
Replacement Policy
Once the carrier confirms your package has been delivered, your order is considered complete. Because these are medications, we’re unable to reship orders that have been marked as delivered by the carrier.
If you did not receive your package despite a delivery confirmation, you will need to place a new order. You may also file a claim directly with the courier for lost or stolen packages.